Core concepts
Client
A client is a company you manage in Wenite (see the Clients & Licensing guide). Each client has its own users, permissions, product tier, and license type (Pulse or Continuous). Opening a client takes you to its own set of pages — Dashboard, Surveys, Reports, Projects, Users, and Settings — scoped entirely to that company; nothing is shared with or visible to any other client.Home
Home is your landing page across all clients: a pinned-surveys widget showing progress on whichever surveys you’ve pinned, and a quick way to jump straight into creating a survey for any client. It’s a lightweight cross-client view, not a full engagement tracker — day-to-day engagement tracking happens per client, in Projects.Survey
A survey (part of the Pulse product) is a structured questionnaire distributed to employees at a client company. You build it from Library content, custom questions, or a template, distribute it, and results land in that client’s results dashboard. Running the same survey across multiple rounds gives you trend data over time via the company dashboard’s Trend benchmark.Library
The Library is the shared archive behind every survey: Dimensions, KPIs, Modules, Questions, Answer sets, and Templates. Some content is Wenite-managed and scientifically validated; you can also build and manage your own client-specific content. See the Library guide.Project
A project tracks a client engagement’s full lifecycle: it groups events (surveys, workshops, or other activities) on a calendar and timeline, with its own status (Active/Closed/Archived) separate from the status of its individual events. See the Project Management guide.Benchmark
A benchmark is a comparison point for interpreting a score. Wenite offers four: the Wenite benchmark (an external reference sample), the Standard WPS (the middle of the scale, the default), the Company benchmark (that client’s own average), and the Trend benchmark (that client’s own previous result — company-dashboard only). See the Survey Analysis guide for how these are used.Sharing with clients
There’s no separate “client portal” product — instead, you control exactly what a client contact can see through the same permission model used for your own team: give them a Viewer role, scoped to specific dashboard tabs and filters, or export/share a group or individual report directly (see the Custom Reporting guide).Hub
Hub is Wenite’s second product: an always-on, employee-facing app for continuous listening, separate from Pulse’s periodic surveys. It requires a Continuous license on the client — and Continuous is only selectable when that client’s product tier is Scale (Start and Grow are limited to Pulse). See the Hub and Clients & Licensing guides.Data model
Each client company gets its own fully isolated set of data — surveys, results, projects, and users for one client are never visible to another. Content you build in the Library (questions, modules, KPIs, templates) lives at your own account level and can be reused across clients; results and history stay scoped to the client they belong to.Wenite is fully GDPR compliant. All data is processed and stored within the European Union. Wenite is based in Ghent, Belgium. If a client requires a data processing agreement or has specific compliance questions, contact the Wenite team via wenite.io/contact.