I forgot my password — how do I log back in?
I forgot my password — how do I log back in?
On the login screen, choose Login with password, then click Forgot password?. Enter your email to receive a reset code, then enter that code along with your new password to reset it and log back in automatically.If your account has SSO enabled, use the Login with SSO option instead — password reset doesn’t apply to SSO accounts.
Why can't I see results for a survey?
Why can't I see results for a survey?
A few things can cause this:
- The survey hasn’t reached its minimum groupsize yet — results for a group are hidden until enough respondents have answered, to preserve anonymity. See the Survey Analysis guide.
- Your permissions don’t include access to that dashboard or tab. See the Users & Permissions guide for how permissions are configured.
- The survey is still in Draft — you’ll see interim results once it’s Active, and final results once it’s Closed.
I accidentally moved a survey to Closed (or Draft) — can I undo it?
I accidentally moved a survey to Closed (or Draft) — can I undo it?
Yes. Open the survey’s action menu (···) and choose Reactivate (from Closed) or Edit (from Draft) to bring it back to Active. See the Creating a Survey guide for the full list of status transitions.
Can a respondent go back and change an earlier answer?
Can a respondent go back and change an earlier answer?
Only if Respondent can go to previous question is enabled for that survey (set in the survey’s Details step — on by default). If it’s off, respondents can only move forward. See the Creating a Survey guide.
Why don't I see a Continuous license (Hub) option for a client?
Why don't I see a Continuous license (Hub) option for a client?
A Continuous license is only selectable when that client’s product tier is Scale — Start and Grow tiers are limited to a Pulse license. See the Clients & Licensing guide for the full tier/license breakdown.
Why is the Trend benchmark not showing?
Why is the Trend benchmark not showing?
The Trend benchmark compares a client’s most recent score against a previous one, so it needs at least two measurements for that item — it’s also only available in the company dashboard, not on an individual survey. See the Company Analysis guide.
Can I bring an existing survey or set of questions into Wenite instead of rebuilding it?
Can I bring an existing survey or set of questions into Wenite instead of rebuilding it?
Yes — the Library’s instrument builder supports importing a full instrument (questions, modules, and KPIs) from an Excel file, using a downloadable sample template. See the Library guide.
Can I give a colleague access to a client I manage?
Can I give a colleague access to a client I manage?
Yes — add them as a portal user under that client’s Users tab, with a role (Admin, Member, or Viewer) and permissions scoped to what they need. See the Users & Permissions guide.
I have a question about data handling, GDPR, or security — where do I find that?
I have a question about data handling, GDPR, or security — where do I find that?
See GDPR compliance, Data Handling, and ISO 27001 status.
My question isn't here — how do I reach support?
My question isn't here — how do I reach support?
See the Support page for contact channels.